July 18, 2025
Social Security Administration Struggles to Provide Customer Service Amid Fallout from DOGE Cuts
Months after Elon Musk’s Department of Government Efficiency (DOGE) fired thousands of experienced, hardworking Social Security Administration (SSA) workers, the agency is having trouble keeping up with calls to its 1-800 number, according to a report from the Washington Post. SSA pulled about 1,000 field office employees to answer the phones instead of working on claims.
“Social Security Commissioner Frank Bisignano seems to think he can make it look like customer service numbers are improving by shifting workers who process claims to answering the phone. But that’s only going to make the length of time to process a claim take longer,” said Joseph Peters, Jr., Secretary-Treasurer of the Alliance. “Congress clearly needs to pass legislation to force this Administration to keep these offices open and functioning.”
Fortunately, Rep. John Larson (CT) has introduced a bill (H.R. 1876) that will keep field offices open to ensure that beneficiaries can still get in-person help if they need to.
Action Needed: Please send a message to your representative demanding that they support the Keeping Our Field Offices Open Act (H.R. 1876).
This was originally published in the July 18, 2025 edition of the Friday Alert. Read the full length version and see other Friday Alert editions here.
